Making your people our priority




Dakin Mayers

& Associates Pty Ltd

Level 27

Rialto South Tower

525 Collins Street

Melbourne VIC 3000


T 61 3 9629 6999




VOLUNTEER MANAGER - Ronald McDonald House Monash
Ref: 2002308


Location: Melbourne
Employment Type: Full-time
Closing Date:

  • Leadership role with impact
  • Volunteer strategy & operations
  • Work closely with the new Monash Children's Hospital

Ronald McDonald House Monash works to enhance the quality of life for families with sick children by providing a home-away-from-home that is welcoming, caring and supportive. The House offers a shoulder to lean on yet privacy, safety, comfort and peace of mind. Since opening in 1993 they have helped over 10,000 families. The 200 Volunteers are the “face” of the organisation. With appropriate training, they follow a strong code of conduct and provide a friendly atmosphere for parents and children.

The Volunteer Manager reports to the Executive Officer and the House / Family Room Manager. You will be responsible for all aspects of the development, recruitment, training, coordination and maintenance of the Volunteer Program by building volunteer capacity to support staff and guest families using the Family Room or staying at the House, or volunteers who participate in other activities.

Key priorities for the Volunteer Manager are to recruit and build a continuing resource of volunteers with diverse skills, ensure effective and reliable rostering to cover all shifts, and nurture morale in the workplace.

For this important leadership role, you will need at least 3-5 years’ experience in Volunteer Program Management. With proven ability to organise and implement volunteer operations, you will  be a collaborative manager who has the capacity to drive positive change initiatives for continuous improvement.



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About the organisation

Baptcare Affordable Housing Ltd (BAH) is a subsidiary company of Baptcare, the welfare and aged care agency of the Baptist Union of Victoria.   BAH operates as a Not-For-Profit Housing Provider, registered by the Registrar of Housing Agencies under the Housing Act 1983.

The key objectives of BAH include a commitment to:

·         Providing and/or managing well-maintained affordable housing.

·         Facilitating tenancy management which supports vulnerable tenants and allows households to have a say in the way their housing is managed.

·         Co-operating in place management strategies that build community.

·         Partnering with Baptcare and other agencies to ensure tenants’ needs are adequately met.


BAH currently has a strategy to provide and/or manage up to 500 properties by the year 2020.

About the Board

·         Current Board size:               Currently 5 Directors.  2 vacancies

·         Board Meeting location:     Camberwell

About the vacancy

·         This is a voluntary position with expenses reimbursed.

·         BAH seeks to appoint two independent non-executive Directors.

·         The role requires attending approximately 7 board meetings per year, during the evening. In addition it may be necessary to take part in monthly conference calls and/or occasional weekend workshops.

As a skills-based Board and in line with current specific requirements, candidates with skills in at least one of the following areas are encouraged to apply:

·         Experience in the Community Housing or Social/Affordable-Housing Sector

·         Marketing and/or PR Advertising

·         Finance

·         Property Development

Personal values and competencies

·         Mission: a person whose values are aligned to the vision, mission and objectives of Baptcare.

·         Integrity: fulfilling a director’s duties and responsibilities, acting ethically, having appropriate independence, putting the organisation’s interests before personal interests;

·         Collaborative: a director must be able to function as an effective team member but also must have the curiosity to ask questions and the courage to persist in robust discussion with management and fellow board members where necessary;

·         Interpersonal skills: as well as self-awareness and self-management.  A director must work well in a group, listen well, and be tactful yet able to communicate a candid viewpoint;

·         Commercial astuteness: demonstrate good business instinct and acumen and be able to assimilate and synthesise complex information;

·         An active contributor with genuine interest in the organisation and its business.


Educational requirements

ESSENTIAL - Tertiary qualifications in a relevant field with significant industry experience

DESIRABLE - Successful completion of the Australian Institute of Company Directors Course

Other attributes 

Active involvement in a local church community and an understanding of Baptist values and faith.